- When your symptoms persist or worsen despite treatment
- If your condition requires specialized care or expertise
- When you need confirmation of a diagnosis or treatment plan
- If you’re seeking a second opinion for peace of mind
Our referral memo service allows you to consult with a GP online conveniently at home, saving you time and hassle associated with in-person clinic visits. During your consultation, the GP will assess your condition and, if necessary, provide you with a referral memo. This memo will be sent to you digitally within minutes, allowing you to proceed with booking an appointment with a specialist.
Not all specialist consultations require a referral memo. However, many specialists do require one to ensure that your care is coordinated and that they have all the necessary medical information from your GP. More importantly, some insurance providers require a referral memo from a GP before they can proceed with claims for specialist consult. It’s best to check with the specialist or your insurance provider to confirm.
Once you receive the referral memo, our care coordinators will contact you within 3 working days to schedule an appointment with the specialist. The appointment date with a specialist can vary depending on the specialist’s availability and your location. In most cases, you may be able to get an appointment within a few days, while in other cases, it might take a few weeks. Your referral memo will help expedite the process with our seamless and integrated care system that we have put in place to facilitate better patient care.
Coverage for our referral memo service depends on your insurance plan. Some insurance providers may cover the cost of online GP consultations and referral memos, while others may not. We recommend checking with your insurance provider to understand what is covered under your plan.
Yes, you can choose your specialist. Please note that some insurance policies will only allow claims if you go to their panel specialists. If you have a preferred specialist, you can inform the GP during your consultation, and the referral memo can be directed accordingly. If you need assistance selecting a specialist, the GP can also provide recommendations based on your specific medical needs.
To prepare for your video consultation, ensure you have a stable internet connection and a device with a camera and microphone. Find a quiet, private space where you can speak openly with the GP. Have any relevant medical records or a list of current medications on hand, as the GP may ask about your medical history. Additionally, prepare any questions or concerns you want to discuss during the consultation.
