All medical doctors practise in clinics in Singapore and are licensed by the Singapore Medical Council (SMC). They constantly undergo a stringent screening and vetting process by Doctor Anywhere’s qualified panel consisting of medical doctors and professionals.

 

All our lactation consultants are certified by the International Board of Lactation Consultants (IBLC) and are sensitive to the needs of mothers and their little ones.

Doctor Anywhere is part of the Ministry of Health Singapore’s (MOH) regulatory sandbox for telemedicine providers. The telemedicine sandbox is the first initiative under MOH’s Licensing Experimentation and Adaptation Programme (LEAP), introduced to enable innovative services to be developed in a safe and controlled environment.

 

In addition, Doctor Anywhere’s practices comply with National Telemedicine Guidelines (NTG) and SMC Ethical Code and Ethical Guidelines (ECEG), and our partner clinics are regulated by Public Hospitals and Medical Clinics Guidelines (PHMC). Our patients' data and medical records are also compliant with the Personal Data Protection Act (PDPA).

 

All our practising medical doctors hold full registrations with the Singapore Medical Council (SMC), and all our providers constantly undergo a stringent screening and vetting process by Doctor Anywhere’s qualified panel consisting of medical doctors and professionals.

You can consult a doctor on our platform for diagnosis, medical advice and referrals relating to non-common illnesses, if suitable.

 

Before each video consultation, you would need to fill in a pre-consultation survey which includes questions about your symptoms, health history and payment details. Our platform does not cater to serious conditions; such cases require urgent medical attention at the nearest A&E department of the hospital.

 

Our doctors are trained to identify urgent cases which are not suitable for video consultations. Our doctors will review each case within two minutes of each video consultation to assess whether it is suitable to carry out the consultation. If deemed unsuitable, the doctor will recommend for you to go for a physical consultation either at his/her clinic or one of your choosing, and you will not be charged for the video consultation.

 

All documents that have been issued by the doctor, such as medical certificates, referral documents as well as receipts, will be available in-app following each consultation.

Our video consultation services are 24/7, on an on-demand basis, which means you can request for a video consultation anytime you need it. However, you have the option of scheduling an appointment for a later time if you prefer.

Yes, simply click on "schedule an appointment with your preferred provider" and scroll through the list to select a provider. There is also a search bar available if you know the doctor’s name or clinic name.

 

You may also choose a provider that you have previously seen on Doctor Anywhere if he/she is saved on your 'Favourite Providers' list. You can add a provider onto your favourite list by clicking the ‘heart’ icon next to the appropriate doctor’s profile.

Identification document

You need to verify your name and identification or passport number with the provider at the start of the consultation. No prescription, referral or medical certificate can be issued to anyone who is not using a real identity or assuming a false identity.

 

(Optional) Medical equipment

The following equipment may be useful to have with you during the General Practitioner video consultation:

  • Thermometer to measure temperature
  • Pentorch or mobile phone with torchlight function to illuminate and provide better visualisation of the body part of interest
  • Blood pressure machine to check blood pressure and heart rate
  • Glucometer for diabetics to check capillary blood glucose level or hypocount.
  • Weighing scale to check weight
  • Any other equipment that you feel would be helpful for the consultation

An experienced and qualified doctor can still diagnose common non-urgent illnesses faced by the patient during a video consultation. They typically do so by assessing your history, current symptoms and by talking with you.

 

If the doctor feels that your condition requires further investigation, he will advise you to go for a physical consultation within two minutes of the video consultation. When this happens, the doctor will end the consultation and you will not be charged.

Many common illnesses and chronic conditions can be effectively treated through a video consultation. Below are some typical conditions that can be treated on Doctor Anywhere. This list has been approved by the Ministry of Health, Singapore Medical Association and the College of Family Physicians.

 

Common Illnesses

  • Fever
  • Cough, sore throat or laryngitis
  • Diarrhoea / Vomiting
  • Flu / Cold
  • Sinusitis
  • Rash and skin conditions
  • Cold sores
  • Headache
  • Giddiness / Dizziness
  • Red eye

 

Chronic Conditions

  • Diabetes
  • Hypertension
  • Hyperlipidemia
  • Other secondary diseases which may arise from the chronic disease conditions mentioned the above (e.g. Ischemic Disease, Peripheral Artery Disease etc.)

 

For conditions that are not listed above, the doctor will assess your history, current symptoms and any other available documents to determine if your condition is suitable for a video consultation.

If the doctor determines that your condition is unsuitable, he will inform you accordingly and advise you to seek the appropriate follow-up actions. These actions may include:

 

  • Going to a general practitioner for a physical consultation
  • Going to the Accident & Emergency department of your nearest hospital
  • Seeing a specialist with a referral letter prepared by the doctor

In general, the below symptoms are some conditions that are not considered appropriate for online consultations:

 

  • Breathlessness
  • Acute or severe chest pain
  • Actively bleeding or deep wounds or lacerations
  • Psychosis or delusions
  • Suicidal thoughts
  • Persistent vomiting
  • Severe abdominal pain
  • Inability to control bowel movements or urination
  • Severe headache or giddiness
  • Sudden onset numbness, weakness or slurred speech
  • Fainting spells, presyncope, or syncope
  • Injuries with suspected fractures or dislocations presenting as severe pain, open wounds, deformity, severe bruising or swelling, loss of sensation and limb weakness
  • Sudden loss of vision

 

This list is not exhaustive. Doctor Anywhere's services only address non-serious healthcare issues and should not be used in the case of a healthcare emergency. In such cases, please go to the Accident & Emergency department of the nearest hospital or call 995 immediately.

You can consult a doctor for quick advice and treatment solutions on skincare, haircare and ageing during the medical aesthetics consultations. Some common issues include:

 

  • Skin tags
  • Skin pigmentation
  • Acne scars & oily skin

 

Common aesthetic procedures can also be discussed with the doctor during the video consultation. These include:

 

  • Facelifts & fillers
  • Laser treatments
  • Dark eye circles & eye bag treatments

 

You can also consult a doctor on our platform to purchase products or book services relating to your condition or inquiry.

You can consult a doctor for quick advice and treatment solutions on skincare, haircare and ageing during the medical aesthetics consultation. Our platform is not suitable for aesthetic advice relating to serious conditions or inquiries about invasive cosmetic surgery.

 

Before each consultation, you’ll need to fill up a pre-consultation survey which includes questions about your condition or inquiry, health history and payment details. All documents will be available in-app after each consultation.

You need to verify your name and identification or passport number with the doctor at the start of the consultation. Please have your identification card or passport ready at the start of the consultation to verify your identity.

You can consult a newborn consultant for quick advice and treatment solutions on breastfeeding, natal care and weaning.

If the newborn consultant determines that your condition is unsuitable, she will inform you accordingly and advise you to seek the appropriate follow-up actions. These actions may include:

 

  • Going to a general practitioner for a physical consultation
  • Going to the Accident & Emergency department of your nearest hospital

You need to verify your name and identification or passport number with the newborn consultant at the start of the consultation. Please have your identification card or passport ready at the start of the consultation to verify your identity.

A video consultation on Doctor Anywhere costs:

 

  • S$20 for General Practitioner consultations
  • S$20 for Medical Aesthetics consultations
  • S$15 for Newborn Consultations

Our platform accepts online payment via all major credit cards, including VISA and MasterCard.

 

Major insurance companies may provide plans that cover medical consultations through video call. Please check with your insurance provider if your plan covers this.

Our doctors can prescribe a wide range of medications, which can be useful for infections, allergies, skin conditions, travel or minor injuries. We also offer medication delivery from the clinic right to your doorstep, within three hours from purchase.

 

However, please note that our doctors do not prescribe any narcotics. Please don't hesitate to ask the doctor for more information about the types of medication suitable for your condition.

Yes, our doctors can issue medical certificates in medically appropriate situations. After the video consultation, an electronic medical certificate will be available in-app, if the doctor has issued one for you.

Yes, our doctors can issue referral letters (e.g. specialists, laboratory testing) in medically appropriate situations. After the video consultation, all referral letters will be available in-app, if the doctor has issued them.

After the consultation, you will receive a notification when your medications are ready for purchase. Click on this notification to enter the app and review your prescribed medication list. Please make sure that notifications from our App are enabled on your phone to receive this push notification.

 

You have the option to select and de-select the prescribed medications that you would like to purchase before making payment.

After confirming your medications, you can collect them at any of our partner clinics or choose to have your medications delivered to your preferred address.

 

If you opt for our delivery service, do ensure that you have typed in the right address. Next, choose your preferred 3-hour time slot before confirming your purchase. On the final page, there will be a verification code which you would need to show the courier when he arrives.

 

Please ensure that you are at home and have the verification code with you when the courier arrives.

Apart from medication delivery, you can opt to collect the medication directly from our partner clinic. If you have opted for the self-collection option, please call our Customer Support team at +65 6591 8668 beforehand if you are planning to pick up your medications at the clinic and remember to bring along your identity card.

Ideally, it is best that you are at home when the courier arrives. If you need someone to collect it on your behalf, please make sure that he/she has the verification code so that he/she can verify it with the courier when he arrives.

Please call our Customer Support team at +65 6591 8668 as soon as possible if you need to change your delivery address, and we'll assist you further.

If there are no doctors available at that time, you can choose to book an appointment instead. Otherwise, please contact our Customer Support team at +65 6591 8668 and we will assist you further.

Once you have booked an appointment, you will not be able to cancel it. However, you may be able to reschedule it to another suitable time. Please contact our customer support team at +65 6591 8668 if you need to reschedule your appointment.

If you miss your appointment, please call our Customer Support team at +65 6591 8668 and we'll assist you further.

If you lose internet connection during your video consultation, please contact our Customer Support team at +65 6591 8668 and we will assist you further.



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