We give you quick access to a network of healthcare providers, services and products. With our app, you can video call healthcare providers for medical, aesthetics or breastfeeding advice on demand.

Our video consultation and delivery services are 24/7, on an on-demand basis, which means you can request for a video consultation anytime you need it. However, if no provider is able to see you within five minutes, you still have the option of scheduling an appointment for a later time.

The Ministry of Health has set in place SMC Ethical Code and Ethical Guidelines (ECEG) and  National Telemedicine Guidelines (NTG) to regulate telemedicine practices and services.

 

Doctor Anywhere’s practices comply with National Telemedicine Guidelines (NTG). In addition, our partner doctors practice according to the SMC Ethical Code and Ethical Guidelines (ECEG), and our partner clinics are regulated by Public Hospitals and Medical Clinics Guidelines (PHMC). Our patients' data and medical records are also compliant with the Personal Data Protection Act (PDPA).

 

All our practising medical doctors hold full registrations with the Singapore Medical Council (SMC), and all our providers constantly undergo a stringent screening and vetting process by  Doctor Anywhere’s qualified panel consisting of medical doctors and professionals.

All medical doctors practise in GP clinics in Singapore and are licensed by the Singapore Medical Council (SMC). They constantly undergo a stringent screening and vetting process by Doctor Anywhere’s qualified panel consisting of medical doctors and professionals.

 

All our lactation consultants are certified by the International Board of Lactation Consultants (IBLC) and are sensitive to the needs of mothers and their little ones.

Yes, simply click on "schedule an appointment with your preferred provider" and type his/her name or clinic name under the search field.

 

You may also choose a provider that you have previously seen on Doctor Anywhere if he/she is saved on your 'Favourite Providers' list. You can add a provider onto your favourite list by clicking the ‘heart’ icon next to the appropriate doctor’s profile.

  1. Identification document
    You need to verify your name and identification or passport number with the provider at the start of the consultation. No prescription, referral or medical certificate can be issued to anyone who is not using a real identity or assuming a false identity.

  2. (Optional) Medical equipment
    The following equipment may be useful to have with you during the General Practitioner video consultation:
    • Thermometer to measure temperature
    • Pentorch or mobile phone with torchlight function to illuminate and provide better visualisation of the body part of interest
    • Blood pressure machine to check blood pressure and heart rate
    • Glucometer for diabetics to check capillary blood glucose level or hypocount.
    • Weighing scale to check weight
    • Any other equipment that you feel would be helpful for the consultation

You can consult a doctor on our platform for diagnosis, medical advice, referrals and medical documents relating to non-common illnesses, if suitable.

 

Before each consultation, you would need to fill in a pre-consultation survey which includes questions about your symptoms, health history and payment details. Our platform does not cater to serious conditions (e.g. breathlessness, severe or persistent pains, cardiac arrest); such cases require urgent medical attention at the nearest A&E department of the hospital.

 

Our doctors are trained to identify urgent cases which are not suitable for video consultations. Our doctors will review each case within two minutes of each consultation to ensure that it is suitable for a video consultation. If deemed unsuitable, the doctor will recommend for you to go for a physical consultation either at his/her clinic or one of your choosing, and you will not be charged for the consultation.

 

A 10-minute consultation costs S$20. A consultation can be extended should you require a longer time with a doctor. However, you will be charged another S$20 for the additional 10-minute session, upon your approval.

 

All documents that have been issued by the doctor, such as medical certificates, referral documents, prescription orders, as well as receipts, will be sent to your email following each consultation.

An experienced and qualified doctor can still diagnose common non-urgent illnesses faced by the patient during a video consultation. They typically do so by assessing your history, current symptoms and by talking with you.

 

However, for checks that do require physical touch, the doctor may ask patients to take those readings with their guidance. For example, to check for sinus tenderness, the doctor can ask the patient to press on certain areas of their face or neck for swelling. If a patient suspects a fever, he/she is advised to have a thermometer with him/her during the consultation.

 

If the doctor feels that your condition requires further investigation, he will advise you to go for a physical consultation within two minutes of the video consultation. When this happens, the doctor will end the consultation and you will not be charged.

Many common illnesses and chronic conditions can be effectively treated through a video consultation. Below are some typical conditions that can be treated on Doctor Anywhere. This list has been approved by the Ministry of Health, Singapore Medical Association and the College of Family Physicians.

 

Common Illnesses

  • Fever
  • Cough, sore throat or laryngitis
  • Diarrhoea / Vomiting
  • Flu / Cold
  • Sinusitis
  • Rash and skin conditions
  • Cold sores
  • Headache
  • Giddiness / Dizziness
  • Red eye

Chronic Conditions

  • Diabetes
  • Hypertension
  • Hyperlipidemia
  • Other secondary diseases which may arise from the chronic disease conditions mentioned the above (e.g. Ischemic Disease, Peripheral Artery Disease etc.)

 

For conditions that are not listed above, the doctor will assess your history, current symptoms and any other available documents to determine if your condition is suitable for a video consultation.

If the doctor determines that your condition is unsuitable, he will inform you accordingly and advise you to seek the appropriate follow-up actions. These actions may include:

  • Going to a general practitioner for a physical consultation
  • Going to the Accident & Emergency department of your nearest hospital
  • Seeing a specialist with a referral letter prepared by the doctor

If the doctor ends the consultation within the first two minutes of the video call, you will not be charged for the consultation.

In general, the below symptoms are not considered appropriate for online consultations and may require medical attention at the nearest Accident & Emergency department:

  • Breathlessness
  • Acute or severe chest pain
  • Actively bleeding or deep wounds or lacerations
  • Psychosis or delusions
  • Suicidal thoughts
  • Persistent vomiting
  • Severe abdominal pain
  • Inability to control bowel movements or urination
  • Severe headache or giddiness
  • Sudden onset numbness, weakness or slurred speech
  • Fainting spells, presyncope, or syncope
  • Injuries with suspected fractures or dislocations presenting as severe pain, open wounds, deformity, severe bruising or swelling, loss of sensation and limb weakness
  • Sudden loss of vision

Doctor Anywhere's services only address non-serious healthcare issues and should not be used in the case of a healthcare emergency. In such cases, please go to the Accident & Emergency department of the nearest hospital or call 995 immediately.

Our doctors can prescribe a wide range of medications, which can be useful for infections, allergies, skin conditions, travel or sports injuries. We also offer medication delivery from the clinic right to your doorstep, within three hours from purchase.

 

However, please note that our doctors do not prescribe any narcotics. Please don't hesitate to ask the doctor for more information about the types of medication suitable for your condition.

You can consult a doctor for quick advice and treatment solutions on skincare, haircare and ageing during the medical aesthetics consultations. Some common issues include:

  • Skin tags
  • Skin pigmentation
  • Acne scars & oily skin

 

Common aesthetic procedures can also be discussed with the doctor during the video consultation. These include:

  • Facelifts & fillers
  • Laser treatments
  • Dark eye circles & eye bag treatments

 

You can also consult a doctor on our platform to purchase products or book services relating to your condition or inquiry.

You can consult a doctor for quick advice and treatment solutions on skincare, haircare and ageing during the medical aesthetics consultation. Our platform is not suitable for aesthetic advice relating to serious conditions or inquiries about invasive cosmetic surgery.

 

A 10-minute consultation costs S$20. Before each consultation, you’ll need to fill up a pre-consultation survey which includes questions about your condition or inquiry, health history and payment details.

 

A consultation can be extended if you need a longer time with a doctor. However, you’ll be charged another S$20 for the next 10-minute session. All receipts will be sent to your email after each consultation.

You need to verify your name and identification or passport number with the doctor at the start of the consultation. Please have your identification card or passport ready at the start of the consultation to verify your identity.

You can consult a lactation consultant for quick advice and treatment solutions on breastfeeding.

You can consult a lactation consultant for quick advice and treatment solutions on breastfeeding.

 

A 10-minute consultation costs S$15. Before each consultation, you’ll need to fill up a pre-consultation survey which includes questions about your condition or inquiry, health history and payment details.

 

A consultation can be extended if you need a longer time with the lactation consultant. However, you’ll be charged another S$15 for the next 10-minute session. All receipts will be sent to your email after each consultation.

If the lactation consultant determines that your condition is unsuitable, she will inform you accordingly and advise you to seek the appropriate follow-up actions. These actions may include:

  • Going to a general practitioner for a physical consultation
  • Going to the Accident & Emergency department of your nearest hospital

 

If the lactation consultant ends the consultation within the first two minutes of the video call, you will not be charged for the consultation.

Please have your identification card or passport ready at the start of the consultation to verify your identity.

Some dates are blocked to allow for order processing time as well as of processing of the health screening results. If there are no available timeslot within the remaining dates, it means that we are fully booked. Nonetheless you can still contact us at 6me@daclinicgroup.com if you would like us to try to find an alternative slot.

If required, our Doctor Anywhere staff will i-submit the form and the laboratory results to MOM on your behalf. We will also email you a scanned copy of the completed form and accompanying results. The physical copy will be stored in our clinic for documentation purposes.

Do take note that a submission to MOM is only required if it matches the following:

(a) Compulsory as stated on the medical examination form (usually for tests requiring HIV and Chest X-Rays)

(b) Any of the laboratory results are positive

If the MOM's medical screening form states that a Chest X-Ray is required, in addition to the blood test, this will require you to head to the nearest X-Ray clinic to perform the X-Ray.

We would require you to email the completed X-Ray report to us for further processing.

The cost of the X-Ray will incur additional cost which you would need to pay at the X-Ray clinic. Our phlebotomist will issue you an X-Ray order request form if required.

 

If the X-Ray is done at our partner X-Ray Centres (Radlink, as per the request forms), the X-Ray report will be sent to our clinic for processing after it is completed.

 

If the X-Ray is not done at our partner X-Ray centres (Radlink), you can assist us by scanning us the X-Ray report and emailing it to 6me@daclinicgroup.com. We will then proceed to complete the form.

 

Please be reminded to do so at the earliest time as any delay from your end will result in a delay in result submission. Our friendly phlebotomist will contact you via phone or SMS to remind you.

If your helper's VDRL (syphillis screen) is positive, we will have to see your helper at any of our partner clinics for a doctor's consultation and further confirmatory blood tests (TPHA tests). These will incur additional charges; $20 - $25 for doctor's consultation fee and $25 for the blood tests.

 

As per MOM's guidelines, if any of the tests are positive, we will have to submit the form and the laboratory tests results to MOM via i-submit portal.

No cancellations or refunds are allowed. However, we allow for the tests to be postponed to a later date (with a validity period of 6 months from the time of booking).

For any further queries, you can email us at support@doctoranywhere.com or call our Care Team hotline @ 6591 8668 during office hours.

We allow for the tests to be postponed to a later date (with a validity period of 6 months from the time of booking).

Do email us at 6me@doctoranywhere.com or call our Care Team hotline @ 6591 8668 during office hours if you would like to make any changes to the date of the appointment. However, do note that any postponement request should be raised at least 1 working day in advance and that the availability of slots on newly requested dates will be subject to availability.



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