How do we ensure patient care that’s seamless, compliant, and trusted? At Doctor Anywhere, it’s a team effort. From doctors and tech engineers to medical affairs and clinical governance leads, everyone plays a role in making quality healthcare a reality. Here’s how we make it happen:
🎤 Dr. Lim Wan Ting, Hybrid Care Doctor and Family Physician
“When patients come to us, they’re placing their trust in us to care for their health, and that’s a responsibility we take to heart. We make it a priority to listen, understand their concerns, and tailor our care to meet their needs. DA’s tech tools and platforms enable quick access to patient histories, empowering our doctors to deliver accurate diagnoses and recommend tailored treatments. Our system helps match patients with doctors whose profile and experience aligns with specific needs. For example, children can teleconsult GPs trained in paediatrics for more specialised care.”
💻 Dejan Dukaric, Chief Technology Officer
“Technology powers safe, quality healthcare. From data encryption to identity verification and seamless consultations, every feature is designed to build trust through security and reliability. We’re not just developing tools; we’re enhancing the healthcare experience for patients and doctors alike.”
🛡️ Dr. Andrew Fang, Director, Medical Affairs
“Our role is to empower doctors to provide care in a way that’s safe, ethical, and aligned with clinical best practices and guidelines. This involves everything from training and audits to refining protocols so patients receive consistent, high-quality care at every touchpoint.”
⚖️ Tee Hwee Yee, Senior Manager, Medical Affairs
“Compliance is about safeguarding trust—not just following the rules but setting a standard for what ethical, high-quality healthcare should look like. At Doctor Anywhere, we’re proactive: conducting frequent audits, refining our processes to align with best practices, and fostering a culture where patient safety and integrity always come first.”
📦 Desmond Khor, Senior Manager, Pharmacy Services
“Supporting care delivery means ensuring that every detail behind the scenes works seamlessly. Whether it’s ensuring on-time medication delivery or rolling out compliance updates, our focus is on creating a system that patients and doctors can count on. It’s about making things run smoothly, so care remains the central priority.”
Why ethics and accountability matter more than ever
As telehealth continues to expand, trust and reliability remain central to quality care. Patients rely on us not just for convenience but for excellence – a standard that extends to our insurer partners and providers across the healthcare ecosystem.
Since 2017, we’ve built our services on ethical foundations and rigorous processes to ensure healthcare delivery is safe, compliant, and patient-focused. For instance, medical certificates are issued solely based on clinical assessments and never as a “service for sale.” This steadfast approach has earned the trust of patients and partners alike.
The DA Way: How we deliver patient-centred, trusted care
- Putting patients at the centre of every consultation: We adhere to MOH and SMC guidelines to ensure every consultation is thorough and compliant. Our doctors review patient histories, request supporting materials when necessary, and escalate cases for in-person care to ensure patients receive the right treatment at the right time.
- Transparent and secure medical certification: Every medical certificate (MC) includes the doctor’s name and registration number for accountability. Advanced security features such as watermarks and online verification (https://doctoranywhere.com/mc-validation) ensure authenticity and trustworthiness.
- Data security and privacy: We are fully compliant with ISO 27001 and PDPA standards, employing encryption, access controls, and regular team training to safeguard patient data and maintain privacy.
- Continuous improvement through quality audits: Our internal audits, patient feedback loops, and performance reviews enable us to continually refine our care processes. In 2024, we achieved a 99% satisfaction rating in teleconsultations, underscoring our dedication to excellence.
- SMC-registered doctors: All doctors are registered with the Singapore Medical Council, have completed MOH’s telemedicine training, and undergo regular updates to stay current with best practices and evolving healthcare standards.
- Collaborating to advance healthcare standards: We work hand-in-hand with MOH and partners to advance industry standards.
We believe trust is earned through action. By combining clinical expertise, advanced technology, and a culture of accountability, we’re proud to deliver healthcare that patients and partners can rely on. 💙
