Manager, Operations






The role we are hiring for

As a key member of the local Operations team, you will be a trusted partner to the Management and Regional Assistant Operations Director on Operations-related issues.



  • Conduct market research, spearhead new business models and develop scalable ways to replicate best practices locally.
  • Work with regional leaders to plan country launches as well as collaborate with diverse teams across the organization to drive major projects and initiatives toward completion.
  • Develop metrics to track service levels as well as standard operating procedures to improve quality of patients’ experiences.
  • Develop analytical frameworks for continuous process improvement locally.
  • Develop, train and mentor the local and remote operations teams, evangelizing the importance of back-end operations to the overall performance of the business.
  • Communicate product/process needs and work with product team to deliver them.
  • Any other adhoc duties assigned when appropriate.



  • Bachelor’s degree with at least 5 years of progressive Operations experience in a fast-paced environment, ideally in a start-up company
  • Strong commercial judgment with the ability to balance growth, retention and profitability business goals against operational constraints and risk
  • A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required
  • Able to drive changes and with continuous improvement mentality
  • Proven ability of building strong working relationships, both internal and external to the organization
  • Excellent communication skills (both written and oral)
  • Proficient with MS Office – Word, Excel, PowerPoint
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