JOB SUMMARY

As a member of the local Health Connect Case team, you will be a trusted partner to the Operations Manager and various stakeholders on case-related issues.

KEY RESPONSIBILITIES

• Communicate and follow-up with policyholders in relation to medical claims or enquiries.
• Assess inpatient case assignments and provide advice on the documentation required to proceed with a claim.
• Ensure any suggested treatment plans fall within policy terms and conditions.
• Maintain accurate case records and all related communication.
• Any other adhoc duties assigned when appropriate.

REQUIREMENTS

• Diploma/Degree in relevant disciplines with minimally 2 years of case assessment experience
• Experience in Healthcare/Insurance/ Third-Party Administrators industries are preferred
• Ability to communicate clearly in both writing and verbally
• Ability to handle and mediate sensitive issues calmly, empathetically and professionally
• Proficient in Microsoft Office applications