Health Connect Case Assessor

Function


Case Assessor

Location


Singapore

Experience


2+ Years

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JOB SUMMARY

As a member of the local Health Connect Case team, you will be a trusted partner to the Operations Manager and various stakeholders on case-related issues.

 

KEY RESPONSIBILITIES

  • Communicate and follow-up with policyholders in relation to medical claims or enquiries.
  • Assess inpatient case assignments and provide advice on the documentation required to proceed with a claim.
  • Ensure any suggested treatment plans fall within policy terms and conditions.
  • Maintain accurate case records and all related communication.
  • Any other adhoc duties assigned when appropriate.

 

REQUIREMENTS

  • Diploma/Degree in relevant disciplines with minimally 2 years of case assessment experience
  • Experience in Healthcare/Insurance/ Third-Party Administrators industries are preferred
  • Ability to communicate clearly in both writing and verbally
  • Ability to handle and mediate sensitive issues calmly, empathetically and professionally
  • Proficient in Microsoft Office applications
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