JOB SUMMARY

As a member of the local Operations team, you will be a trusted partner to the Operations Manager and various stakeholders on operations-related issues.

KEY RESPONSIBILITIES

• Handle day-to-day operational issues and ensure issues are resolved in a proper and timely manner.
• Resolve customers’ technical issues and provide feedback and analysis.
• Responsible for monitoring customers’ payment status.
• Work with courier riders/external delivery partners to ensure smooth fulfilment process with excellent customer satisfaction.
• Identify process gaps within department and drive improvement.
• Any other adhoc duties assigned when appropriate.

REQUIREMENTS

• Degree in relevant disciplines with minimally 2 years of operation experience
• Passion for start-up together with a positive execution-oriented attitude
• Ability to prioritise and keen eye for details
• Excellent communication skills (written and verbal)