Executive, Operations

Function


Operations

Location


Philippines

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JOB SUMMARY

As a member of the local Operations team, you will be a trusted partner to the Operations Manager and various stakeholders on operations-related issues.

 

KEY RESPONSIBILITIES

  • Handle day-to-day operational issues and ensure issues are resolved in a proper and timely manner.
  • Resolve customers’ technical issues and provide feedback and analysis.
  • Responsible for monitoring customers’ payment status.
  • Work with courier riders/external delivery partners to ensure smooth fulfilment process with excellent customer satisfaction.
  • Identify process gaps within department and drive improvement.
  • Any other adhoc duties assigned when appropriate.

 

REQUIREMENTS

  • Degree in relevant disciplines with minimally 2 years of operation experience
  • Passion for start-up together with a positive execution-oriented attitude
  • Ability to prioritise and keen eye for details
  • Excellent communication skills (written and verbal)
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