Executive, Customer Service

Function


Customer Service

Location


Singapore

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JOB SUMMARY

As a member of the local Customer Service team, you will be a trusted partner to the Customer Service Manager and various stakeholders on customer service-related issues.

 

KEY RESPONSIBILITIES

  • Act as the primary contact for customers related to insurance policies and product while maintaining highly professional and courteous communications at all times.
  • Handle enquiries received via telephone and email while ensuring high standard of quality in terms of business integrity and customer experience.
  • Maintain excellent interpersonal relationships with insurance policyholders.
  • Deal with all instructions, queries and service requests promptly, accurately and within company specified time frames.

 

REQUIREMENTS

  • Diploma/Degree in relevant disciplines with 2 years of Customer Service delivery experience
  • Experience with general insurance background will be ideal
  • A demonstrated track record of providing excellent service to people at all levels in a multi-cultural, collaborative and team-oriented environment
  • Willing to thoroughly learn and understand the plans and policies offered by Doctor Anywhere & Adept Health
  • Excellent communication and coordination skills
  • Ability to work with ambiguity and proactively seeking solutions while maintaining a calm disposition
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