Frequently Asked Questions

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Video Consultation

Medication Purchase: What are the delivery hours for my medication?

We offer FREE delivery within 3-hour delivery windows 24 hours daily, seven days a week (inclusive of public holidays). You may select your desired three-hour delivery window during the medication purchase checkout process.

Adept Health Protect: : Will my subscription auto-renew for the following year if I do not terminate?

Yes, your Adept Health Subscription will be automatically renewed for the next 12 months at the end of your current plan. You may disable the auto-renewal by opening the app, clicking on "History" > "Programme", and following the cancellation procedures on the app. Your subscription benefits will continue until the end of your current plan.

Adept Health Protect: Can I pay the subscription fee monthly?

The subscription fee for Adept Health Protect ($12/year) must be paid in full at the start of your subscription.

Adept Health Protect: Can I terminate my subscription any time?

You may not terminate your existing subscription. However, if you had opted for auto-renewal of your subscription plan, you may terminate the auto-renewal by clicking on "History" >"Programme" on the mobile application, and follow the cancellation procedures. You will continue to enjoy the subscription benefits until you reach the end of your current plan.

Adept Health Protect: How long is the subscription period?

The Adept Health Protect subscription will be valid for 12 months from the date of your purchase.

Adept Health Protect: What do I have to show to the doctor to be entitled to the $13 consultation fee?

Your in-app account for GP consultations will automatically reflect $13. For physical GP consultations at our panel clinics, simply present your membership e-card (located within the app, under "Services"> "Membership" tab) during payment to be entitled for the $13 consultation fee.

Adept Health Protect: What does the subscription cover?

The subscription allows you to consult a GP doctor online via the app, or at any of DA's physical clinics island-wide/panel clinics, at $13 per consultation (U.P. $20). Medications will be charged separately. However, there is no additional charges on medication delivery. Prices exclude GST.

Adept Health Protect: Will I be refunded for any unused portions of my subscription upon termination?

There will not be a refund for any unused portion of the subscription fees. Once you have paid for the subscription, you would be covered automatically for the full 12 months, until the next billing cycle.

Can I choose a healthcare provider?

Yes, simply click on "schedule an appointment with your preferred provider" and scroll through the list to select a provider. There is also a search bar available if you know the doctor’s name or clinic name.

 

You may also choose a provider that you have previously seen on Doctor Anywhere if he/she is saved on your 'Favourite Providers' list. You can add a provider onto your favourite list by clicking the ‘heart’ icon next to the appropriate doctor’s profile.

Can doctors on Doctor Anywhere issue referral letters and medical certificates?

Yes, our doctors can issue medical certificates and referral letters (e.g. specialists, laboratory testing) in medically appropriate situations. After the video consultation, all referral letters and medical certificates will be available in-app, if the doctor has issued them.

Can the doctors on Doctor Anywhere prescribe medication?

Our doctors can prescribe a wide range of medications, which can be useful for infections, allergies, skin conditions, travel or minor injuries. We also offer medication delivery from the clinic right to your doorstep, within three hours from purchase.

However, please note that our doctors do not prescribe any narcotics. Please don't hesitate to ask the doctor for more information about the types of medication suitable for your condition. Our prescription will only be available for purchase for 7 days after your consultation within our app.

Do note that the prescription is not valid for retail pharmacy purchases. Each prescription requires a consultation with our Doctors.

Can the video consultation service be claimed under my insurance plan?

Major insurance companies may provide plans that cover medical consultations through video call. Please check with your insurance provider if your plan covers video consultation services.

How can the doctor diagnose me through a video consultation?

An experienced and qualified doctor can still diagnose common non-urgent illnesses faced by the patient during a video consultation. They typically do so by assessing your history, current symptoms and by talking with you.

 

If the doctor feels that your condition requires further investigation, he will advise you to go for a physical consultation within two minutes of the video consultation. When this happens, the doctor will end the consultation and you will not be charged.

How do I cancel a scheduled appointment?

You may cancel your scheduled appointment by following the below steps: Go to "Appointments" tab, select the appointment that you would like to cancel, and press cancel. Doctor Anywhere has a minimum 24 hour cancellation policy. If an appointment is missed or canceled with less than 24 hours notice, you will not be refunded the for consultation fee.

How do I pay for the video consultation service?

Our platform only accepts online payments via Visa and Mastercard.

 

How do I purchase my medication after the video consultation?

After the consultation, you will receive a notification when your medications are ready for purchase. Click on this notification to enter the app and review your prescribed medication list. Please make sure that notifications from our App are enabled on your phone to receive this push notification.

If you disabled the notifications, please go to your history tab and click on the “Buy Medication” button You have the option to select and de-select the prescribed medications that you would like to purchase before making payment.

Our prescription will only be available for purchase for 7 days after your consultation within our app. Do note that the prescription is not valid for retail pharmacy purchases. Each prescription requires a consultation with our Doctors. If you would like to purchase the medications after 7 days, a new consultation will be required to re-assess your condition. 

How does a General Practitioner video consultation work?

You can consult a doctor on our platform for diagnosis, medical advice and referrals relating to non-common illnesses, if suitable.

 

Before each video consultation, you would need to fill in a pre-consultation survey which includes questions about your symptoms, health history and payment details. Our platform does not cater to serious conditions; such cases require urgent medical attention at the nearest A&E department of the hospital.

 

Our doctors are trained to identify urgent cases which are not suitable for video consultations. Our doctors will review each case within two minutes of each video consultation to assess whether it is suitable to carry out the consultation. If deemed unsuitable, the doctor will recommend for you to go for a physical consultation either at his/her clinic or one of your choosing, and you will not be charged for the video consultation.

 

All documents that have been issued by the doctor, such as medical certificates, referral documents as well as receipts, will be available in-app following each consultation.

How much does the video consultation service cost?

A video consultation on Doctor Anywhere costs:

 

  • S$20 for General Practitioner consultations
  • S$20 for Medical Aesthetics consultations
  • S$15 for Newborn Consultations

Is telehealth regulated in Singapore?

Doctor Anywhere is part of the Ministry of Health Singapore’s (MOH) regulatory sandbox for telemedicine providers. The telemedicine sandbox is the first initiative under MOH’s Licensing Experimentation and Adaptation Programme (LEAP), introduced to enable innovative services to be developed in a safe and controlled environment.

 

In addition, Doctor Anywhere’s practices comply with National Telemedicine Guidelines (NTG) and SMC Ethical Code and Ethical Guidelines (ECEG), and our partner clinics are regulated by Public Hospitals and Medical Clinics Guidelines (PHMC). Our patients' data and medical records are also compliant with the Personal Data Protection Act (PDPA).

 

All our practising medical doctors hold full registrations with the Singapore Medical Council (SMC), and all our providers constantly undergo a stringent screening and vetting process by Doctor Anywhere’s qualified panel consisting of medical doctors and professionals.

Medication Delivery : How do I arrange to have my medication delivered?

After the consultation, you may refer to 'History' and click on 'Buy Medication'. After selecting the medication you wish to purchase and have delivered, you may select the timeslot. Please note that the medication will be delivered within 3 hours from the time you have selected.

Medication Delivery: Are there any fees or surcharges for medication delivery?

Do take note that there will be a surcharge of $15 (that has to be self-paid) for deliveries to Secured Locations (See List below). This surcharge can be paid using the DA Wallet.
In the event that there is a (1) failed authentication (2) No person(s) collecting despite 10 minutes of waiting (3) Changes in delivery address after medications have been collected by courier, the prescribed medication will be sent back to the clinic of origin. A re-delivery can be arranged at a cost of $20 (excluding surcharges for Secured Locations). Alternatively, you may opt to self-collect the medication from our clinic and you may refer to link to check our clinic operational hours : https://doctoranywhere.com/da-clinic-group/#LocateUs


List of Secured Locations:

Airport Cargo Road
Airport Zone
ALPS Ave
Camps
Immigration Checkpoints
Construction Sites
Jurong Island
Jurong Port
PSA Port
SATS, Aerospaces
Shipyard
Supply Bases

Medication Delivery: How will the medications be delivered?

After confirming your medications, your medications will be delivered to your preferred address.
If you opt for our delivery service, do ensure that you have typed in the right address. Next, choose your preferred 3-hour time slot before confirming your purchase.

There will be a verification code which you would need to show the courier when he arrives which can be found in the "History" tab of the consultation date.
Please ensure that you are at the indicated address and have the verification code with you when the courier arrives.
For prescribed medication purchases, the Courier will have to hand over the medication to the individual with the authenticated verification code.

In the event that there is a (1) failed authentication (2) No person(s) collecting despite 10 minutes of waiting (3) Changes in delivery address after medications have been collected by courier, the prescribed medication will be sent back to the clinic of origin. A re-delivery can be arranged at a cost of $20 (excluding surcharges for Secured Locations).Do take note that there will be a surcharge (that has to be self-paid) for deliveries to Secured Locations (See List below) can be paid using the DA Wallet.



List of Secured Locations:

Airport Cargo Road
Airport Zone
ALPS Ave
Camps
Immigration Checkpoints
Construction Sites
Jurong Island
Jurong Port
PSA Port
SATS, Aerospaces
Shipyard
Supply Bases

Medication Purchase: How may I self-collect my medication at the clinic?

1. This option is only available for Clinics that have allowed this option.

2. Head to the designated clinic during their opening hours.

3. Bring along your NRIC/FIN/Birth Certificate/Passport for authentication purposes. This is to ensure that the medication package is collected by the correct patient.

4. Upon collection of your medication package, do check to ensure that the name on the medication package is correct.

Important note:

1. The Clinic reserves the right not to release the medication package if the authentication steps mentioned above fails.

2. Do head down to the Clinics within 30 working days from the date of purchase, failing which, the medication will be discarded. No refunds will be given for discarded medications.

Medication Purchase: What will happen after the video consultation with the doctor?

After the video consultation with the Doctor, the Doctor will take a few minutes to prepare the Medical notes and Prescription.

Once the prescription is completed, you will receive a notification for you to PURCHASE the medications. This will redirect you back into the DA app to review what the doctor has prescribed.

You have the option to select and deselect the medications which you would like to purchase prior to making payment.

(In order to receive the in-app notifications, please ensure that you enable notifications from the DA App)

Our prescription will only be available for purchase for 7 days after your consultation within our app. Do note that the prescription is not valid for retail pharmacy purchases. Each prescription requires a consultation with our Doctors. If you would like to purchase the medications after 7 days, a new consultation will be required to re-assess your condition.


If you had previously disabled the notifications, please head back to the "History" tab and click on “Buy Medication” to complete the medication purchase.

After confirming your medication to be purchase, you may select to "Self-Collect " the medications or have the Medications "Delivered"

For medications to be "Delivered"

1. Do ensure that you have typed in the correct delivery address.

2. Next, choose your preferred 3-hour time slot before confirming your purchase.

3. Upon successful payment transaction, you will receive an SMS confirming your order.

4. On the final page, there will be a unique verification code assigned to you. You would need to authenticate this verification code with the courier before he hands over the medication package to you.

5. Medication consumption instructions can be found (i) inside the medication package, (ii) on the medication labels, as well as (iii) on the DA App under "History"

6. If there are any issues or uncertainty regarding the medication instructions, you may contact our DA Care team at +65 3158 4622 during our team's operating hours from 8am-12mn daily.


DO TAKE NOTE:

For prescribed medication purchases, the Courier will have to hand over the medication to the person with the authenticated verification code. In the event that there is a (1) failed authentication (2) No person(s) collecting despite 10 minutes of waiting (3) Changes in delivery address after medications have been collected by courier, the prescribed medication will be sent back to the clinic of origin. A re-delivery can be arranged at a cost of $20 (excluding surcharges for Secured Locations).

Once your order is already shipped out, you can no longer cancel your order.
Do take note that there will be a surcharge (that has to be self-paid) for deliveries to Secured Locations (See List below). This surcharge can be paid using the DA Wallet.

List of Secured Locations:

Airport Cargo Road
Airport Zone
ALPS Ave
Camps
Immigration Checkpoints
Construction Sites
Jurong Island
Jurong Port
PSA Port
SATS, Aerospaces
Shipyard
Supply Bases


For "Self-Collect" Medications


1. This option is only available for Clinics that have allowed this option.

2. Head to the designated clinic during their opening hours.

3. Bring along your NRIC/FIN/Birth Certificate/Passport for authentication purposes. This is to ensure that the medication package is collected by the correct patient.

4. Upon collection of your medication package, do check to ensure that the name on the medication package is correct.

Important note:

1. The Clinic reserves the right not to release the medication package if the authentication steps mentioned above fails.

2. Do head down to the Clinics within 30 working days from the date of purchase, failing which, the medication will be discarded. No refunds will be given for discarded medications.

Medication Purchases: After purchasing the medication, how long will Doctor Anywhere keep my medication for if I have yet to collect them?

In the event that there is a (1) failed authentication (2) No person(s) collecting despite 10 minutes of waiting (3) Changes in delivery address after medications have been collected by courier, the prescribed medication will be sent back to the clinic of origin. A re-delivery can be arranged at a cost of $20 (excluding surcharges for Secured Locations).

List of Secured Locations:

Airport Cargo Road
Airport Zone
ALPS Ave
Camps
Immigration Checkpoints
Construction Sites
Jurong Island
Jurong Port
PSA Port
SATS, Aerospaces
Shipyard
Supply Bases


The Clinic of origin will keep your medications for a period of 30 days. If there is no re-delivery or collection of the medication within 30 days of the initial delivery date, the medications will be discarded.Do take note that there will be no refunds for uncollected medications.
Please call our Customer Support team at +65 3158 4622 to arrange for medication redelivery or self-collection of medication at the clinic of origin.

Medication delivery: What happens if I am not there physically to collect the medications?

After you’ve confirmed your purchase, there will be a verification code which you would need to show the courier when he arrives. The courier will deliver your medications within the 3 hour delivery window.


Please ensure you are at home and have the verification code with you when the courier arrives.
For prescribed medication purchases, the Courier will have to hand over the medication to the person with the authenticated verification code. In the event that there is a (1) failed authentication (2) No person(s) collecting despite 10 minutes of waiting (3) Changes in delivery address after medications have been collected by courier, the prescribed medication will be sent back to the clinic of origin. A re-delivery can be arranged at a cost of $20 (excluding surcharges for Secured Locations).

List of Secured Locations:

Airport Cargo Road
Airport Zone
ALPS Ave
Camps
Immigration Checkpoints
Construction Sites
Jurong Island
Jurong Port
PSA Port
SATS, Aerospaces
Shipyard
Supply Bases

Important note:

For purchases that contain prescribed medications, you are required to be physically present to receive and authenticate the medication before our courier will hand over the medication. We will not be able to leave the medication purchased at the designated address.

For purchases that are not prescribed medications, the package may be left at the designated address if there are no persons collecting.

Prescription of Medications: Can my electronic prescriptions be used to purchase medications from the retail pharmacies?

Doctor Anywhere’s medication electronic prescription is NOT VALID for purchases at any retail/hospital pharmacies. It is only available for purchase of medications through the Doctor Anywhere platform.

What can I use a Newborn consultation for?

You can consult a newborn consultant for quick advice and treatment solutions on breastfeeding, natal care and weaning.

What do I need to prepare before the start of the video consultation?

NRIC/FIN/Birth Certificate/Passport number

You need to verify your name and identification (NRIC/FIN/Birth Certificate/Passport number) with the provider at the start of the consultation. No prescription, referral or medical certificate can be issued to anyone who is not using a real identity or assuming a false identity.



(Optional) Medical equipment

The following equipment may be useful to have with you during the General Practitioner video consultation:

Thermometer to measure temperature
Pentorch or mobile phone with torchlight function to illuminate and provide better visualisation of the body part of interest
Blood pressure machine to check blood pressure and heart rate
Glucometer for diabetics to check capillary blood glucose level or hypocount.
Weighing scale to check weight
Any other equipment that you feel would be helpful for the consultation

What do I need to prepare in advance before the start of the Newborn video consultation?

You need to verify your name and identification or passport number with the newborn consultant at the start of the consultation. Please have your identification card or passport ready at the start of the consultation to verify your identity.

What happens if I lose internet connection during my video consultation?

If you lose internet connection during your video consultation, please contact our Customer Support team at +65 3158 4622 and we will assist you further.

What happens if I need to change my medication delivery address after I’ve confirmed it?

Please call our Customer Support team at +65 3158 4622 as soon as possible if you need to change your delivery address, and we'll assist you further.

In the event that there is a (1) Change in delivery address after medications have been collected by courier, the prescribed medication will be sent back to the clinic of origin. A re-delivery can be arranged at a cost of $20 (excluding surcharges for Secured Locations).

List of Secured Locations:

Airport Cargo Road
Airport Zone
ALPS Ave
Camps
Immigration Checkpoints
Construction Sites
Jurong Island
Jurong Port
PSA Port
SATS, Aerospaces
Shipyard
Supply Bases

 

What happens if the doctor determines that my condition is unsuitable?

If the doctor determines that your condition is unsuitable, he will inform you accordingly and advise you to seek the appropriate follow-up actions. These actions may include:

 

  • Going to a general practitioner for a physical consultation
  • Going to the Accident & Emergency department of your nearest hospital
  • Seeing a specialist with a referral letter prepared by the doctor

What kind of conditions are NOT suitable for General Practitioner video consultations?

In general, the below symptoms are some conditions that are not considered appropriate for online consultations:

 

  • Breathlessness
  • Acute or severe chest pain
  • Actively bleeding or deep wounds or lacerations
  • Psychosis or delusions
  • Suicidal thoughts
  • Persistent vomiting
  • Severe abdominal pain
  • Inability to control bowel movements or urination
  • Severe headache or giddiness
  • Sudden onset numbness, weakness or slurred speech
  • Fainting spells, presyncope, or syncope
  • Injuries with suspected fractures or dislocations presenting as severe pain, open wounds, deformity, severe bruising or swelling, loss of sensation and limb weakness
  • Sudden loss of vision

 

IMPORTANT :This list is not exhaustive. Doctor Anywhere's services only address non-serious healthcare issues and should not be used in the case of a healthcare emergency. In such cases, please go to the Accident & Emergency department of the nearest hospital or call 995 immediately.

What kind of conditions are suitable for the General Practitioner video consultation?

Below are some typical conditions that can be treated on Doctor Anywhere. This list has been approved by the Ministry of Health, Singapore Medical Association and the College of Family Physicians.

 

Common Illnesses

  • Fever
  • Cough, sore throat or laryngitis
  • Diarrhoea / Vomiting
  • Flu / Cold
  • Sinusitis
  • Rash and skin conditions
  • Cold sores
  • Headache
  • Giddiness / Dizziness
  • Red eye

 

Chronic Conditions

  • Diabetes
  • Hypertension
  • Hyperlipidemia
  • Other secondary diseases which may arise from the chronic disease conditions mentioned the above (e.g. Ischemic Disease, Peripheral Artery Disease etc.)

 

For conditions that are not listed above, the doctor will assess your history, current symptoms and any other available documents to determine if your condition is suitable for a video consultation.

What should I do if I miss my video consultation appointment?

Doctor Anyhwere has a minimum 24 hour cancellation policy. If an appointment is missed, canceled with less than 24 hours notice, the client will be charged a cancellation fee of 100% of the service charge. Please call our Customer Support team at +65 3158 4622 and we'll assist you further.

What should I do if requested for a video consultation but no doctors are available to attend to me?

If there are no doctors available at that time, you can choose to book an appointment instead. Otherwise, please contact our Customer Support team at +65 3158 4622 and we will assist you further.

When can I use the video consultation service?

Our video consultation services are 24/7, on an on-demand basis, which means you can request for a video consultation anytime you need it. However, you have the option of scheduling an appointment for a later time if you prefer.

Who are the healthcare providers on Doctor Anywhere?

All medical doctors practise in clinics in Singapore and are licensed by the Singapore Medical Council (SMC). They constantly undergo a stringent screening and vetting process by Doctor Anywhere’s qualified panel consisting of medical doctors and professionals.

 

Account

Who can use Doctor Anywhere?

Anyone interested in their health and wellness can use the Doctor Anywhere App.

 

For our general practitioner service, anyone with non-urgent conditions is suitable. However, those below 16 years old must be accompanied by a parent during the video consultation.

6ME - What documents do I need to prepare for the test?

For our Foreign Domestic Worker (FDW) 6 Month Screening, the documents listed below are required:

  • MOM Medical Form (Hardcopy)
  • Work Permit Card (Physical card)

6ME - Can I cancel the test after it has been booked and get a refund?

No cancellations or refunds are allowed. However, we allow for the tests to be postponed to a later date (with a validity period of 6 months from the time of booking). Rescheduling of appointments is only allowed up to 2 working days before the scheduled appointment date.

For any further queries, please contact us at https://doctoranywhere.com/contact-us/.

6ME - Can I change the date of the appointment?

Yes you may, depending on the availability of the clinic. However, we will not accept changes 48 hours before your scheduled appointment slot.

For any further queries, please contact us at https://doctoranywhere.com/contact-us/.

 

6ME - How can I book an appointment?

You may book an appointment by:

1. Contacting any of our clinics directly

Our clinic locations and contact details can be found at:  https://doctoranywhere.com/da-clinic-group/#LocateUs

2. Booking through the Doctor Anywhere app

  • Download the Doctor Anywhere app: Apple Store (IOS) Or Play Store (Android)
  • Register or Log in with the email you wish to use on the Doctor Anywhere App.
  • Click on "MARKETPLACE"
  • Click on the search bar and search for "6ME"
  • Choose the suitable package from the options that are listed in the results.
  • Once payment is made, our staff will call you within 5 working days to schedule the appointment.

6ME - How much does the screening costs?

You can refer to the prices of our in-clinic 6ME screening costs at the following link: https://doctoranywhere.com/foreign-domestic-worker/

6ME - What do I do after I have received the Chest X-Ray report?

If the X-Ray is done at our partner X-Ray centres, the X-Ray report will be sent to our clinic for processing after it is completed.

 

If the X-Ray is not done at our partner X-Ray centres, you can assist us by scanning us the X-Ray report and emailing it to 6me@daclinicgroup.com. We will then proceed to complete the form.

 

Please be reminded to do so at the earliest time as any delay from your end will result in a delay in result submission. Our friendly phlebotomist will contact you via phone or SMS to remind you.

6ME - What happens if my Helper's results are positive?

If your helper's VDRL (syphilis screen) is positive, we will have to see your helper at any of our partner clinics for a doctor's consultation and further confirmatory blood tests (Syphilis Antibody tests). This will incur additional charges; $20 - $25 for doctor's consultation fee and $15 for the blood tests.

If your helper's pregnancy test (bHCG) is positive, you may chose to repeat the repeat test with another Laboratory to confirm that the results are indeed positive, which may suggest that she is pregnant. This will incur an additional charge.
 

As per MOM's guidelines, if any of the tests are positive, we will have to submit the form and the laboratory tests results to MOM via i-submit portal.

6ME - What if my Helper requires a Chest X-Ray to be performed?

If the MOM's medical screening form states that a Chest X-Ray is required, in addition to the blood test, this will require you to head to the nearest X-Ray clinic to perform the X-Ray.

 

The cost of the X-Ray will incur additional cost which you would need to pay at the X-Ray clinic. Our phlebotomist will issue you an X-Ray order request form if required.

6ME - Who will submit the completed form to MOM?

If required, our Doctor Anywhere staff will i-submit the form and the laboratory results to MOM on your behalf. We will also email you a scanned copy of the completed form and accompanying results. The physical copy will be stored in our clinic for documentation purposes.

Do take note that a submission to MOM is only required if it matches the following:

(a) Compulsory as stated on the medical examination form (usually for tests requiring HIV and Chest X-Rays)

(b) Any of the laboratory results are positive

Can I take my credits be taken out of my DA wallet?

No, you won’t be able to take your credits out of DA Wallet. Once you’ve topped-up your wallet with credits, they can only be used on the DA app to make payment for video consultations or purchases on DA Marketplace.

Can I use Doctor Anywhere for my child?

Please create a separate account for your child. If your child is below 16 years old, please also be sure to accompany him/her during the video consultation.

DA Marketplace : Can the points or credits be transferred?

No, you won’t be able to transfer your credits to anyone else.

DA Marketplace : How do I earn points?

The Rewards Programme allows you to earn points and redeem credit rewards with any transactions made on the App. Use the DA Wallet to make payment, and earn double the amount of points compared to credit or debit card transactions. After accumulating enough points, you can use them to redeem rewards on the DA Marketplace. Please note that the Rewards Programme is not applicable for medical-related products or services.

DA Marketplace : How do I purchase a product or service on DA Marketplace?

If you’d like to purchase a health and wellness product or service on DA Marketplace, head into our app and click on the “Marketplace tab”. Next, choose from our range of products and services that are organised by categories and brands.

 

Click on your desired product and service to view more information such as price, ingredients and description. Click “Next” if you would like to proceed and follow a few more steps to complete your purchase. These steps include confirming your delivery address and payment.

DA Marketplace : How does the delivery service work on DA Marketplace?

After confirming your product for purchase, do ensure that you have typed in the right delivery address. Your product will be delivered to your preferred address within 3 working days.

After you’ve confirmed your purchase, there will be a verification code which you would need to show the courier when he arrives. The courier will call or SMS you on the day that he delivers your product; please pick up the call or reply to his message.

Please ensure you are at home and have the verification code with you when the courier arrives.

For purchases that are not prescribed medications, the package maybe left at the designated address if there are no persons collecting.

For prescribed medication purchases, the Courier will have to hand over the medication to the person with the authenticated verification code. In the event that there is a (1) failed authentication (2) No person(s) collecting despite 10 minutes of waiting, the prescribed medication will be sent back to the clinic of origin. A re-delivery can be arranged at a cost of $20 (excluding surcharges for Secured Locations).

Do take note that there will be a surcharge (that has to be self-paid) for deliveries to Secured Locations (See List below). This surcharge can be paid using the DA Wallet.

 

List of Secured Locations:

Airport Cargo Road
Airport Zone
ALPS Ave
Camps
Immigration Checkpoints
Construction Sites
Jurong Island
Jurong Port
PSA Port
SATS, Aerospaces
Shipyard
Supply Bases

DA Marketplace : What is DA Marketplace?

DA Marketplace is your pocket health centre, an in-app platform that gives you easy access to a complete range of personal health services and products. Whether you need to video consult a doctor, book a home-based health screening or purchase wellness products, DA Marketplace has you covered.

Health Screening : How do sign up for a Health Screening?

Please visit our website at: https://doctoranywhere.com/packages/ for our comprehensive list of Health Screenings. You may opt to have the screening done in-clinic, or at the comfort of your home. Our team will get in touch with you within 2 working days after your purchase to confirm your appointment.

Health Screening : What do I need to prepare for the screening?

Our team will provide further information when they reach out to you to confirm the appointment.

Health Screening : When will the Health Screening results be available after the screening?

The results are typically available around 2-3 weeks after all the samples are collected and submitted for the Health Screening. However, the duration may change if additional tests (stool/urine collection/ultrasound scans) are submitted. Our team will get in touch with you as soon as the results are available.

How can I access my medical documents on the app?

To access your medical history and documents, click on the “history” tab and you’ll be directed to page containing all your past medical records on the platform. You can filter it by document type, consultations and purchases.

 

To view your documents, click on the selected medical record to see more details, and scroll down to find your document. Click on “view” to view the document in-app and click on “email” to email the document to your registered email.

How can I use a promocode on DA Marketplace?

You can enter in your promo code on the payments page before you confirm your purchase. After entering in your credit card details, plug in your promo code under the empty field titled "promo code" and click on the "apply" button. Your promo code will be effective once this is approved.

How do I add credits into my DA Wallet?

Add credits into your wallet by clicking on the “top-up” icon, and input the amount that you’d like to add. Check that your credit card details are correct, and click “confirm” to top-up. You can use your DA Wallet to make payment for both medical consultations and DA Marketplace purchases. Choose DA Wallet to earn double the points, which can be used to redeem credit rewards on the Rewards Programme.

How do I create an account?

Before you create an account, you must first download the Doctor Anywhere app through the Google Play or App store. Next, click on the app and choose to either login through your Facebook account, Google account, or by entering in your details manually. Creating an account is free - you will only be charged when you consult a healthcare provider or make a purchase on our app.

How do I redeem my points?

Your points can be used to redeem credits which would automatically appear in your e-wallet.

 

  • Click on the “Rewards” tab and select the credit reward that you’d like to redeem. Each credit reward is associated with a certain number of points; you’ll only be able to redeem the rewards that you have enough points for.
  • Click on “Redeem” to continue. Your credits will immediately be topped-up into your e-wallet.

How do I update my details on the app?

To update your details, enter the app and click on the "profile" tab at the bottom panel of the screen. Next, click on the "my info" tab and select the item that you would like to update. Once you have updated it, click on the "save" button and your details will be updated.

How do I use the DA Wallet?

Simply top-up your DA Wallet with your desired amount of credits.

Click on the “top-up” icon and input the amount that you’d like to add into your Wallet. Check that your credit card details are correct and click “confirm” to top-up the respective amount.

You can use your DA Wallet credits for medical consultations or DA Marketplace purchases. Using DA wallet would enable you to earn double the points, which can be used to redeem rewards.

At the payment page, simply click on “DA Wallet” if you’d like to use your in-app credits instead of your credit card.

Is my personal data safe on the platform?

Yes, we take confidentially very seriously. Our platform employs end-to-end encryption to keep your information secure.

 

Our patients' data and medical records are compliant with the Personal Data Protection Act (PDPA). These records are only accessible to healthcare providers directly involved in the patient’s care, and to support internal processes. We also ensure that our practices comply with the National Telemedicine Guidelines (NTG).

Is the video consultation recorded?

The video consultation will not be recorded by either the administrator, the patient, the doctor or any other party. Any violation of this constitutes a breach of privacy and confidentiality laws between the doctor and the patient and may subject the offender to prosecution. As such, you are also not allowed to record the consultation in part or in whole.

What is DA Pay?

DA Pay is a secure mode of payment for hassle-free transactions at Doctor Anywhere's panel healthcare providers. It is linked up with DA Wallet, where you can top-up cash credits in-app and use those credits to make payments. The DA Pay function is only available to selected users based on their corporate insurance programmes.

What is Doctor Anywhere?

Doctor Anywhere is your healthcare SuperApp. We harness the power of technology and connectivity to combine a holistic range of health and wellness services into a single, integrated platform.

 

From consultations and claims management to appointment booking and wellness shopping, Doctor Anywhere is the one-stop place for all your healthcare needs.

 

Healthcare is now made simple, seamless and convenient. We give you easy access to and greater control over your personal health so you can better manage busy lifestyles while achieving happier and healthier outcomes.

What is the Rewards Programme?

Whether it’s a healthy snack or fitness package, our rewards programme allows you to earn and redeem points with any purchase on our App. However, using DA Pay would earn you double the amount of points. After accumulating enough points, you can use them to redeem credits. Do note that the rewards programme is not applicable for prescribed medications and medical services.

What kind of health packages do you offer?

We offer a range of affordable health screening and vaccination. You can choose to have the screening and vaccination conducted either at home, or at the clinics.

 

Our health screenings range from basic to comprehensive, with a personalised assessment about your overall health and post-examination video consultation so you can better understand and manage your health parameters.

 

Through blood, stool and urine tests, our health screenings assess your risk for hepatitis, thyroid conditions, heart conditions, cancer, and other conditions. We also offer 6-monthly medical examination (6ME) services for foreign domestic workers. This examination screens for pregnancy and infectious diseases such as syphilis, HIV and tuberculosis. 

 

Apart from health screenings, we provide a broad range of vaccines to prevent vaccine-preventable diseases, such as typhoid fever, chicken pox and influenza, amongst others.

What kind of mobile device or computer do I need to use Doctor Anywhere?

Our service is available through our app on Android or iOS enabled mobile phones. Android users would need to have Android 4.1.2 or newer versions to install and use our app. IOS users would need to have iOS 9 or newer versions to install and use our app.

What services does Doctor Anywhere provide?

From video-consultations and claims management, to appointment booking and wellness shopping, Doctor Anywhere is the one-stop place for all your healthcare needs.

Virtual Clinic
Consult a GP doctor on demand, and get medication delivered to you in 3 hours. This service is available at a flat rate 24/7, with no public holiday or peak hour surcharge. You can also book appointment with other healthcare providers, including psychologists and medical specialists.

DA Marketplace
Marketplace is an in-app health and wellness shopping platform that gives you easy access to a complete range of personal health products and services. Whether you need to book a home-based health screening, or purchase wellness products such as supplements and healthy snacks, DA Marketplace has you covered.

DA Network
We connect you to more than a thousand health and wellness partners, including panel doctors, specialists, and anciliary healthcare providers.

DA Claims
Our claims portal gives you the added convenience to manage personal and company claims and payments with ease.

DA Wallet
Our secure e-wallet serves as a singular payment and claims system for hassle-free purchases throughout our entire platform and network."

Who can I contact if I am unsatisfied with my experience, service or purchase?

If you are unhappy with your experience or if you have any other questions or concerns, please contact our Customer Support team at +65 3158 4622. We would like to hear your feedback and offer you assistance in any way we can.